Nuance OmniPage Pro X, 1000+ u, FR, Mac User Manual download pdf (Page 60)

General Troubleshooting Solutions

52 Chapter 6

General Troubleshooting Solutions

Although OmniPage Pro is designed to be easy to use, problems

sometimes occur. Many of the error messages contain self-explanatory

descriptions of what to do — check connections, close other applications

to free up memory, and so on. Sometimes that is all the troubleshooting

help you need.

Please see your Windows documentation for information on optimizing

your system and application performance.

Topics in this section include:

• Solutions to Try First

• Testing OmniPage Pro

• Low Memory Problems

•Low Disk Space Problems

Solutions to Try First

Try these possible solutions if you experience problems using

OmniPage Pro:

• Make sure that your system meets all requirements listed under

“Minimum System Requirements” on page 2.

• Make sure that your scanner is plugged in and that all cable

connections are secure.

• Turn off your computer and your scanner, turn your scanner back

on, and then restart your computer. Make sure other applications

are functioning properly.

• Use the software that came with your scanner to verify that the

scanner works properly before using it with OmniPage Pro.

• Make sure you have the correct drivers for your scanner, printer,

and video card. Choose

Scanner Setup Notes

in the Help menu for

more information.

• Run ScanDisk for Windows 95 or 98, or Check Disk for Windows

NT and Windows 2000 to check your hard disk for errors. See

Windows online Help for more information.

• Defragment your hard disk. See Windows online Help for more

information.

• Uninstall and reinstall OmniPage Pro and Caere Scan Manager.

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Nuance OmniPage Pro X, 1000+ u, FR, Mac User Manual Page 60